At IQRA Info Services, we want you to be completely satisfied with our services. This Refund Policy explains what is and is not eligible for a refund.
1. Web Hosting โ 30-Day Money-Back Guarantee
All new web hosting plans purchased directly from IQRA Info Services are covered by a 30-day money-back guarantee. If you are not satisfied for any reason, contact us within 30 days of your initial purchase and we will issue a full refund of the hosting fee โ no questions asked.
- Applies to the first-time purchase of a hosting plan only
- Does not apply to plan renewals or upgrades
- Does not apply to add-on services (SSL, domains, dedicated IPs)
- Refund is processed within 5โ7 business days via the original payment method
2. Domain Names โ Non-Refundable
Domain registrations are non-refundable once the registration is processed with the domain registry. This is because the registry fee is paid immediately and is non-recoverable. Please verify domain spelling carefully before purchase. Domain transfers are also non-refundable once initiated.
3. Email Hosting
Email hosting is eligible for a pro-rated refund within 7 days of purchase if the service has not been actively used (no emails sent or received). After 7 days, email hosting fees are non-refundable.
4. SSL Certificates
SSL certificates can be refunded within 30 days of purchase if the certificate has not been issued or installed. Once a certificate is issued by the Certificate Authority, it cannot be refunded.
5. Web Development, SEO & Google Ads
- Web Development: The initial deposit (typically 50%) is non-refundable once work begins. Remaining payments are milestone-based and refund eligibility depends on work completed.
- SEO Services: Monthly retainer fees are non-refundable after the month's work begins. You may cancel future months with 15 days' notice.
- Google Ads: Management fees are non-refundable. Any unused ad budget held by us is refundable within 7 days of cancellation.
6. DDoS Protection & Email Marketing
Monthly subscription fees are non-refundable after the billing period starts. You may cancel at any time to stop future charges.
7. Exceptions โ No Refund
No refund will be issued if:
- Your account was suspended or terminated for violation of our Acceptable Use Policy
- You no longer need the service or changed your mind after the refund window
- The request is made after the applicable refund period
- Service disruption was caused by your own actions, content, or software
8. How to Request a Refund
Contact us via any of the following channels with your order details and reason:
๐ฌ WhatsApp: +91 90999 69921
๐ง billing@iqrainfoservices.com
We aim to process all eligible refunds within 5โ7 business days.