Refund Policy

At IQRA Info Services, we want you to be completely satisfied with our services. This Refund Policy explains what is and is not eligible for a refund.

1. Web Hosting — 30-Day Money-Back Guarantee

All new web hosting plans purchased directly from IQRA Info Services are covered by a 30-day money-back guarantee. If you are not satisfied for any reason, contact us within 30 days of your initial purchase and we will issue a full refund of the hosting fee — no questions asked.

• Applies to the first-time purchase of a hosting plan only
• Does not apply to plan renewals or upgrades
• Does not apply to add-on services (SSL, domains, dedicated IPs)
• Refund is processed within 5–7 business days via the original payment method

2. Domain Names — Non-Refundable

Domain registrations are non-refundable once the registration is processed with the domain registry. This is because the registry fee is paid immediately and is non-recoverable. Please verify domain spelling carefully before purchase. Domain transfers are also non-refundable once initiated.

3. Email Hosting

Email hosting is eligible for a pro-rated refund within 7 days of purchase if the service has not been actively used (no emails sent or received). After 7 days, email hosting fees are non-refundable.

4. SSL Certificates

SSL certificates can be refunded within 30 days of purchase if the certificate has not been issued or installed. Once a certificate is issued by the Certificate Authority, it cannot be refunded.

5. Web Development, SEO & Google Ads

• Web Development: The initial deposit (typically 50%) is non-refundable once work begins. Remaining payments are milestone-based and refund eligibility depends on work completed.
• SEO Services: Monthly retainer fees are non-refundable after the month's work begins. You may cancel future months with 15 days' notice.
• Google Ads: Management fees are non-refundable. Any unused ad budget held by us is refundable within 7 days of cancellation.

6. DDoS Protection & Email Marketing

Monthly subscription fees are non-refundable after the billing period starts. You may cancel at any time to stop future charges.

7. Exceptions — No Refund

No refund will be issued if:

• Your account was suspended or terminated for violation of our Acceptable Use Policy
• You no longer need the service or changed your mind after the refund window
• The request is made after the applicable refund period
• Service disruption was caused by your own actions, content, or software

8. How to Request a Refund

Contact us via any of the following channels with your order details and reason: